Household Goods
HHG Arbitration
Program
The Household Goods (HHG) Arbitration Program is a federally mandated process designed to protect consumers and ensure fair resolutions when disputes arise between moving companies and their customers.
Whether it's disagreements about loss, damage claims, or service charges, the HHG Arbitration Program provides a neutral and cost-effective method to reach a resolution without going to court.
Three reasons the program exists
Promote Transparency: Establish open communication between carriers and customers
Ensure Fairness: Allow impartial third-party arbitration to resolve disputes
Save Time and Costs: Avoid lengthy and expensive court proceedings
Two situations under federal regulations
Loss or Damage Claims: Disputes over compensation for lost or damaged goods during transit
Charges in Excess of Estimates: Discrepancies between the original moving estimate and the final charges
Moving companies must participate in the HHG Arbitration Program under federal law — non-participation is a regulatory violation.
Three steps to resolution
File a Dispute
Consumers submit a formal arbitration request if direct negotiations with the moving company fail to reach an agreement.
Neutral Arbitrator Review
An impartial arbitrator evaluates evidence and statements submitted by both parties to reach a fair assessment.
Binding Decision
Depending on the agreement, the decision may be binding — meaning both parties are required to comply with the outcome.
Simple and stress-free navigation
Expert Guidance: Step-by-step support to ensure compliance with federal regulations
Document Preparation: Assistance with submitting the required documents and evidence
Representation: Act as your advocate during the arbitration process
Why work with Truckssistance
Peace of Mind: Rely on experienced professionals to handle the process
Quick Resolutions: Minimize delays and disputes with expert handling
Compliance Assurance: Stay fully compliant with all FMCSA requirements
Get started today
- Expert guidance throughout the process
- Full document preparation & submission
- Representation during arbitration
- FMCSA-compliant process
- No hidden fees
