Resolve Disputes Quickly and Fairly
The Household Goods (HHG) Arbitration Program is a federally mandated process designed to protect consumers and ensure fair resolutions when disputes arise between moving companies and their customers. Whether it’s disagreements about loss, damage claims, or service charges, the HHG Arbitration Program provides a neutral and cost-effective method to reach a resolution without going to court.
Why Arbitration Matters
Moving your household goods is a significant event, and sometimes unexpected issues can occur. The HHG Arbitration Program is designed to:
- Promote Transparency: Establish open communication between carriers and customers.
- Ensure Fairness: Allow impartial third-party arbitration to resolve disputes.
- Save Time and Costs: Avoid lengthy and expensive court proceedings.
When Is Arbitration Required?
Under federal regulations, moving companies must participate in the HHG Arbitration Program for:
- Loss or Damage Claims: Disputes over compensation for lost or damaged goods during transit.
- Charges in Excess of Estimates: Discrepancies between the original moving estimate and the final charges.
How the Program Works
- File a Dispute: Consumers can submit a formal arbitration request if direct negotiations fail.
- Neutral Arbitrator Review: An impartial arbitrator evaluates evidence and statements from both parties.
- Binding or Non-Binding Decision: Depending on the agreement, the decision may be binding, meaning both parties must comply.
Check the FMCSA Brochure
Our HHG Arbitration Program Services
We make navigating the arbitration process simple and stress-free by offering:
- Expert Guidance: Step-by-step support to ensure compliance with federal regulations.
- Document Preparation: Assistance with submitting the required documents and evidence.
- Representation: Act as your advocate during the arbitration process.
Benefits of Our Service
- Peace of Mind: Rely on experienced professionals to handle the process.
- Quick Resolutions: Minimize delays and disputes.
- Compliance Assurance: Stay fully compliant with FMCSA requirements.